Shipping policy
Free Worldwide Shipping
We proudly offer free standard shipping on all orders to most countries worldwide. Our mission is to make authentic football jerseys accessible to fans everywhere without the burden of shipping costs. Whether you're shopping for World Cup, Euro, or Copa America jerseys, your order ships free.
Processing & Delivery Timeline
Order Processing
All orders are processed and verified within 1-3 business days after payment confirmation (excluding weekends and holidays). During peak seasons or major tournaments, processing may take slightly longer. You will receive an order confirmation email immediately after purchase.
Shipping & Transit Times
Once processed, orders leave our warehouse and typically arrive within 7-15 business days to most destinations. Please note:
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Business days exclude weekends and public holidays.
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Delivery times are estimates and may vary due to factors beyond our control.
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Remote locations or areas with limited postal service may experience longer delivery windows.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
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Your tracking number
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Carrier information (e.g., USPS, Royal Mail, DHL eCommerce)
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A direct link to track your package in real-time
If you do not receive tracking information within 5 business days, please contact us at [email protected].
Shipping Destinations
We ship to most countries globally. During checkout, our system will automatically calculate available shipping options for your location. Some regions may be excluded due to shipping restrictions or customs regulations.
International Customs & Import Fees
Important: Customers are solely responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are:
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Not included in our product prices or shipping costs
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Determined by your local government based on declared value and product category
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Typically collected by the carrier upon delivery or via invoice
We cannot predict, estimate, or control these fees. For information about potential charges, please contact your local customs office before ordering. Refusing a package due to customs fees will result in the customer being responsible for return shipping and any applicable restocking fees.
Shipping Issues & Lost Packages
We partner with reliable international carriers, but occasional delays may occur due to:
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Customs inspections
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Weather conditions
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Carrier processing backlogs
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Incorrect address information
If your tracking shows no movement for over 15 business days, please email us at [email protected] with your order number.We will:
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Investigate with the carrier
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Provide status updates within 48 hours
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If the package is confirmed lost, offer a replacement or refund per our discretion
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for packages sent to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, reshipping costs will be the customer's responsibility.
Expedited Shipping Options
Need your jersey sooner? During checkout, you may see options for expedited shipping (where available) for an additional fee. Expedited delivery times and costs will be clearly displayed before you complete your purchase.
Holiday & Peak Season Shipping
During holiday periods (Christmas, Black Friday, major tournaments) or sales events, please allow additional processing time. We will announce any extended processing times on our website and in order confirmation emails.
Contact Our Shipping Team
For any shipping-related questions, contact us at:
Email: [email protected]
Response Time: We aim to respond within 24 hours on business days.
Note: This shipping policy is subject to change. Any updates will be reflected on this page.
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