FAQ

Q: Are you an officially licensed jersey retailer?
A: Major Tournament Jerseys & Kits (www.ukfootballshirt.com) is an independent retailer specializing in football culture merchandise. We offer fan-style jerseys inspired by major tournaments such as the World Cup, European Championship, and Copa America. Our products are not officially licensed but are high-quality, collectible tournament-themed apparel designed for football fans worldwide.

Q: How can I contact you?
A: You can reach us anytime via our customer service email: [email protected]. Our support team will respond within 24 hours.

About Products

Q: Are your jerseys authentic?
A: We offer Tournament Style Replica Jerseys. These products incorporate design elements related to major football tournaments, with an emphasis on fabric quality, cut, and visual accuracy. They are designed for fan collection and wear but are not officially licensed merchandise.

Q: What fabric are the jerseys made from? How is the quality?
A: Our jerseys are typically made from lightweight polyester or functional blended fabrics, focusing on breathability and moisture-wicking for comfort during wear. Embroidery, heat-transferred logos, and other details are applied to ensure durability. Specific fabric details are available on each product page.

Q: How do I choose the right size?
A: We provide international standard sizes (e.g., S, M, L, XL). We recommend referring to the detailed body measurements (chest, length, etc., in cm/inches) on our website’s "Size Guide" page. If you prefer a looser fit, we suggest ordering one size up.

Q: Which national team jersey styles do you offer?
A: We cover popular national team styles from past and present World Cup, European Championship, and Copa America tournaments, including Brazil, Argentina, France, England, Germany, Italy, Spain, Portugal, Netherlands, USA, Mexico, and more. Our collections are updated according to tournament cycles.

Q: Do you offer jersey printing and custom name services?
A: Some popular national team style jerseys support custom printing services (additional cost required). You can check availability on the product page and provide the required information during checkout. Custom content must comply with platform guidelines.

Orders & Shipping

Q: Where do you ship? What are the shipping costs and delivery times?
A: We offer worldwide shipping, covering major markets such as the USA, Canada, UK, EU, Australia, Japan, and more. Shipping costs are automatically calculated based on the destination and product weight. Orders are typically processed and shipped within 1-3 business days.

• Standard Shipping: Approximately 10-20 business days

• Express Shipping (optional): Approximately 5-12 business days
  For detailed policies, please visit the "Shipping Information" page on our website.

Q: How can I track my order after purchase?
A: Once your order is shipped, a tracking number will be automatically sent to your registered email. You can use this number to check real-time delivery status on our website or the carrier’s official site.

Q: Can I modify or cancel my order after placing it?
A: Once an order enters the processing stage (usually within 24 hours after purchase), modifications or cancellations may be difficult. For urgent assistance, please contact our customer service via email immediately with your order number, and we will try our best to accommodate your request.

Payment & Security

Q: What payment methods do you accept?
A: We accept the following secure payment methods:

• International Credit/Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Selected local payment methods in certain regions
  All payment processes are secured with SSL encryption technology, and we do not store your complete payment information.

Q: Is shopping on your website safe? How is my privacy protected?
A: We use HTTPS security protocols and encrypted payment systems to ensure transaction safety. Your personal information is used solely for order processing and customer service. We strictly comply with data protection regulations and do not share or sell your information to third parties. For details, please refer to our "Privacy Policy" on the website.

Customer Service

Q: What should I do if there’s an issue with my received item?

A: If you receive an incorrect item, a defective product, or an item significantly different from the description, please contact us via customer service email within 7 days of delivery. Provide your order number and photos of the issue. After verification, we will arrange a replacement, partial refund, or store credit.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized. Return shipping costs are the customer’s responsibility. Once the returned item is inspected and approved, we will issue a refund to the original payment method or provide store credit. Customized items, sale items, and opened accessories are non-returnable. For details, please see our "Return Policy" page.

Q: What if my package is lost or damaged during shipping?
A: If there is a delivery issue or visible damage to the package, please contact us via customer service email within 48 hours of delivery. Provide your order number and relevant photos. We will assist you in filing an inquiry or claim with the shipping carrier and arrange a reshipment or refund based on the outcome.